Question 1

What areas does Universal Towing serve?

Accepted Answer

We serve Baltimore, MD and the surrounding metro area, including Glen Burnie, Bel Air, Perryville, Parkton, and extending to Maryland, District of Columbia, Virginia, Pennsylvania, and Delaware.

Question 2

Are you available 24/7?

Accepted Answer

Yes! Universal Towing provides 24/7 emergency towing and roadside assistance services. No matter when you need us, we're just a phone call away at 410-984-7768.

Question 3

What types of vehicles can you tow?

Accepted Answer

We handle all types of vehicles with our heavy-duty and light-duty towing equipment. This includes cars, SUVs, trucks, motorcycles, RVs, buses, and commercial vehicles including tractor-trailers.

Question 4

How quickly can you respond to an emergency call?

Accepted Answer

Our average response time is approximately 30 minutes, depending on your location and current traffic conditions. We prioritize emergency calls and work to reach you as quickly as possible.

Question 5

Do you offer roadside assistance services?

Accepted Answer

Yes! In addition to towing, we provide comprehensive roadside assistance including jump starts, tire changes, lockout service, fuel delivery, and minor mechanical assistance.

Question 6

Are you WreckMaster certified?

Accepted Answer

Yes, Universal Towing is WreckMaster Certified, which means our team has undergone rigorous training in safe vehicle recovery and towing techniques. We're also a 3-time Ace Award winner.

Question 7

How much does towing cost?

Accepted Answer

Towing costs vary depending on factors like distance, vehicle type, and service needed. We offer competitive, transparent pricing with no hidden fees. Call us at 410-984-7768 for a quote specific to your situation.

Question 8

What forms of payment do you accept?

Accepted Answer

We accept cash, all major credit cards, and debit cards for your convenience. Payment is typically due at the time of service.

Question 9

Can you tow my vehicle if it's in an accident?

Accepted Answer

Absolutely. We specialize in accident recovery and have the heavy-duty equipment necessary to safely remove vehicles from accident scenes. We work with insurance companies and law enforcement regularly.

Question 10

How long has Universal Towing been in business?

Accepted Answer

Universal Towing is a family-owned and operated business that has been serving the Baltimore area for over 20 years. Our experience and expertise ensure professional, reliable service every time.

Question 11

Do I need to be with my vehicle when it's towed?

Accepted Answer

While it's helpful to have you present, it's not always required. We can arrange to pick up your vehicle if you need to leave it. Just make sure to remove all valuables and provide us with necessary information and keys.

Question 12

What should I do if I break down on the highway?

Accepted Answer

First, safely move your vehicle to the shoulder if possible. Turn on hazard lights, stay inside your vehicle with seatbelt on, and call us immediately at 410-984-7768. We'll dispatch a tow truck to your location right away.

Frequently Asked Questions

Common Questions About Our Towing Services

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